1. Digital-Only Platform
Skyra is a 100% digital platform. All products and services sold through Skyra are delivered electronically. There are no physical products, and therefore no physical shipping is involved.
2. Digital Product Delivery
- Instant Delivery: Digital products (e-books, templates, presets, files) are delivered immediately upon successful payment.
- Email Confirmation: A confirmation email with download links or access instructions is sent to your registered email address.
- Customer Dashboard: All purchased products are accessible via your customer portal at any time.
- Download Links: Download links are valid and accessible from your account dashboard. There is no expiry on access unless specified by the creator.
3. Online Course Access
- Course access is granted immediately upon successful payment.
- You can access courses from any device through your customer portal.
- Course access duration depends on the creator's settings (lifetime or time-limited).
4. Coaching & Booking Confirmations
- Booking confirmations are sent via email immediately after purchase.
- Calendar invitations with meeting links (Zoom, Google Meet) are sent prior to the scheduled session.
- Session details and links are also available in your customer dashboard.
5. Membership Access
- Membership access is activated immediately upon successful payment.
- Access continues as long as your subscription is active.
- Upon cancellation, access remains until the end of the current billing period.
6. Delivery Issues
If you experience any issues with delivery of your digital purchase:
- Check your email spam/junk folder for the confirmation email.
- Log in to your customer dashboard to access your purchases.
- Ensure your email address was entered correctly during checkout.
- If you still cannot access your purchase, contact us at support@skyra.store.