1. Introduction
Skyra ("we", "our", or "us") operates the website skyra.storeand related services (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform.
By accessing or using Skyra, you consent to the practices described in this policy. If you do not agree, please do not use our Platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, password when you register.
- Profile Information: Store name, bio, avatar, social links.
- Payment Information: Billing details, UPI ID, bank account information processed through our payment partner (Razorpay). We do not store your full card details.
- Content: Products, courses, files, images, and other content you upload.
- Communications: Messages, support requests, and feedback you send us.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, clicks, time spent on pages.
- Device Information: Browser type, operating system, device type, screen resolution.
- Log Data: IP address, access times, referring URLs.
- Cookies: Session cookies, authentication tokens, and analytics cookies.
3. How We Use Your Information
- To provide, maintain, and improve the Platform.
- To process transactions and send related information (receipts, confirmations).
- To send promotional communications (with your consent; you can opt out anytime).
- To respond to your support requests and inquiries.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations and enforce our terms.
- To analyze usage trends and improve user experience.
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment Processors: Razorpay for processing payments securely.
- Service Providers: Cloud hosting (AWS), email services, analytics tools that help us operate the Platform.
- Creators/Buyers: When you purchase from a creator, they receive your name and email for order fulfillment.
- Legal Requirements: When required by law, court order, or government request.
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure httpOnly cookies, rate limiting, and secure password hashing. Payment data is processed by PCI-DSS compliant payment partners (Razorpay). However, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@skyra.store. Some data may be retained as required by law or for legitimate business purposes.
7. Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request your data in a structured, commonly used format.
- Withdraw Consent: Withdraw consent for marketing communications at any time.
To exercise these rights, email us at support@skyra.store.
8. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies (with consent) to understand how visitors interact with the Platform. You can control cookie preferences through your browser settings.
9. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
10. Children's Privacy
Skyra is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.